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General Conditions House of Merchant

Good general terms and conditions are important for web retailers and customers. You can read our Terms and Conditions here. Not only the government creates rules to guarantee the safety of your purchase. We as an online retailer are also happy to inform you of our conditions. By agreeing to the General Terms and Conditions, an agreement has been reached between us and you as a customer. But before you agree with our Terms and Conditions, we kindly request you to read the terms and conditions carefully and to learn about our working method. This can prevent unpleasant situations!

Article 1 – Webshop

1.1.
The webshop is registered with the Chamber of Commerce and pays its legal contribution to the Tax Authorities. On our website you can find our Chamber of Commerce number and VAT number. You will also find our contact details there.
1.2.
Our webshop is provided with an SLL Certificate. This means that we meet all legal requirements with regard to the protection of your personal data and payment data. We strive for continuous improvement of the security of your data. In the event of abuse by hackers, we will report this to the police.
1.3.
We never provide your personal data to third parties. If we provide your personal data to third parties, we will always request your permission in advance. You can read more about this in our Privacy Policy.
1.4.
Since November 11, 2019, our webshop is required to request your prior consent regarding cookies. You can read more about this in our Cookie Policy.
1.5.
We are obliged to report to the police if there is a suspicion of abuse or fraud.
1.6.
The webshop has taken out professional liability insurance to cover itself against any unjustified liability that is claimed by a customer.
1.7.
We strive to provide you with excellent service at all times. If you have any doubts about purchasing a product, our staff will be happy to help.
1.8.
You can register for our newsletter. You will then be kept informed of our offers every quarter.  

Article 2 – Reflection period

2.1.
You have 14 days to change your mind after purchasing a certain product. If you are dissatisfied with the purchase within this period, you can return the product to us, without having to pay for the product yourself. You only pay the shipping costs for returning the product. If you have already made a payment, you will receive a credit invoice and the amount you have paid will be refunded to your account number.
2.2.
Products that are returned to us must be provided with the original packaging  

Article 3 – The agreement

3.1.
The agreement between the web shop and customer is final when the customer has indicated that he has agreed to the terms and conditions and he has authorized the web shop to debit the money from his account, when the customer has made a payment via iDEAL, Credit Card, Bancontat, Sofort Banking, Paypal or gift cards, or when an invoice is sent to the customer afterwards. After the cooling-off period of 14 days has passed and payment has been received by the web store, the customer has become the owner of the product concerned.
3.2.
The agreement was concluded electronically, by completing the required fields and agreeing to the general terms and conditions.
3.3.
As a customer, you are obliged to fulfill your payment obligation to the web store. If you do not pay within the specified period, you will receive a reminder from us. If you still have not paid after 14 days, you will be charged. If, after various reminders, you have still not paid the claim, we will hand over the collection to a collection agency.
3.4.
After you have made a purchase, you will receive a written confirmation of your purchase by e-mail. It contains the product that you have purchased, what it costs and where you can go with any complaints and comments.
3.5.
We are obliged to deliver the product or article to you within 30 days. If due to unforeseen circumstances the item cannot be delivered within this period, we will inform you in writing. After the 30-day period has expired you will receive a refund of the purchase price that you have already paid. However, if you have indicated in advance that a replacement item is also an option, we will supply you with a replacement product or item that meets your wishes as much as possible. Of course you can indicate in advance that you do not want that.
3.6.
The delivery of products abroad can take longer than a delivery in the Netherlands. The costs that are charged for shipping to an address abroad are visible to you when you purchase the product.  

Article 4 – The price

4.1.
The prices stated on our webshop always include VAT. The costs that have to be paid for sending the product are visible when you have added the product to your shopping cart.
4.2.
If you authorize us to automatically debit an amount from your account number, you are required to provide us with a correct account number. Abuse or fraud is punished and reported to the authorities that must be aware of this. In addition, a report is made to the police.
4.3.
The price stated with the product on the website cannot change during your purchase. You pay the amount that is visible with the product and what is also confirmed to you, if you electronically agree to the purchase. The purchase price is stated again.
4.4.
If you purchase a product during a period in which no promotion applies, you will not be eligible for a discount afterwards.  

Article 5 – Complaints and warranty

5.1.
Complaints about the delivery must in the first instance be reported to us by telephone or email. Our employees are happy to help you. We will then contact the relevant delivery person regarding the delivery of the product. Of course, our delivery staff will do their utmost to deliver the product undamaged to your home.
5.2.
Complaints about the product itself must be reported to us in writing. These cannot be answered by us personally. Describe your complaint as specific as possible. We will contact the manufacturer or wholesalers for you and we will act as an intermediary for you. If it is within our capabilities, we will solve the problem for you.
5.3.
Complaints are usually handled by us within 14 days. The handling of a complaint is always in writing.
5.4.
A warranty applies to every product that we deliver to you. How long this guarantee lasts depends entirely on the product. A one-year warranty applies to most products. If this is different, you can read this in the written confirmation that you receive from us with the product you have purchased, and on the invoice that you receive by e-mail. We can only offer a limited warranty on consumer and consumer products. If you discover a defect or defect in one of our items, we request that you report this to us within 48 hours of delivery.
5.5.
If it breaks down within the warranty period, we will reimburse the full purchase amount to you. However, this does not apply if there is intent or intentional damage. We also kindly ask you to contact your insurance company if the damage occurs after the warranty period. It is possible to claim this on the household insurance. For both situations money that cannot be reimbursed without a purchase receipt. After the expiry of the guarantee period, the replacement value also expires in the event of a possible payment of a claim. Payment is then made based on current value.   If you agree with the Terms and Conditions Webshop, we kindly request you to check the box. Without checking the box, no agreement can be reached. We naturally hope that you will enjoy your purchase! If you have any questions, you can of course contact us.